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Privacy Policy

At ENT Centre Ltd, we are committed to providing high-quality healthcare while ensuring your privacy is protected. This statement outlines how we handle your personal information in accordance with the Health Information Privacy Code 2020.

 

Your Medical Records

To provide you with appropriate care, we maintain detailed medical records containing:

  • Personal details (e.g. name, address, date of birth, NHI number)

  • Emergency contacts

  • Medical history

  • Consultation and treatment notes

  • Test results and medical images

  • Referrals and correspondence with other providers

  • Payment and insurance information

 

Handling Your Information

Your records are handled with utmost respect for privacy by our clinical and administrative staff, who are bound by strict confidentiality. We use secure digital communication methods and may share records as needed with your consent or as required by law.

 

For transcription purposes, we use AI services from Heidi.com which adhere to strong data protection policies prohibiting unauthorized use. Consultations are recorded and temporarily stored in Australian servers accessible only to our team before being deleted.

 

External providers assisting our operations are also bound by confidentiality agreements. However, we may need to disclose information without your consent if legally required, such as under court orders.

 

You have the right to access and request corrections to your records. Please speak to us for assistance.

 

Authorisation

By using our services, you:

  • Allow us to make and keep medical records, and to share them appropriately for your care.

  • Agree to pay all fees, including any outstanding amounts if insurance claims are denied.

  • Understand additional charges may apply for outstanding debt recovery.

 

We aim to communicate clearly while ensuring your privacy is respected. Please let us know if you need any clarification or have additional questions.

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